Frequently Asked Questions
Everything you need to know about your Silki beauty journey.
Are Silki products suitable for sensitive skin?
Yes, all our products are formulated with hypoallergenic ingredients and are dermatologically tested to be safe for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, provided it is at least 50% full.
Are your products cruelty-free?
Absolutely. Silki is committed to ethical beauty; we never test our products or ingredients on animals, and we are proud to be PETA-certified cruelty-free.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to follow your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.